Technology enabled transparency and advert of social media have transferred the flow of market power from suppliers to customers, and a standalone experience, a single moment of truth, holds the potential to make or break a brand. In this highly volatile and competitive marketplace, where customers can easily shift spends, meeting demands in real-time has become an imperative for success.
IT Champs Data Science consulting and business analytics solutions leverage the power of predictive analytics to derive real-time insights and reduce customer churn. We help our clients solve the toughest data challenges, predict demand for products and services to improve customer satisfaction and guide business strategies based on knowledge and foresight.
We help our clients reduce revenue leakages and boost bottom line productivity using advanced data science solutions. Our team of experts enables you to find innovative ways to strategize and optimize operations while exploring new market opportunities.
Cognitive Customer Analytics
Gain complete view of your customers’ behaviour, needs, and pain points to boost bottom line performance. Delight them at every turn by knowing exactly what they want ahead of time using IT Champs cognitive customer analytics solutions
Customer 360 degree
Get a holistic view of your customers including behavioural and cognitive insights
Maximizing ROI by monitoring marketing spend across multiple digital channels and campaigns
Micro Segmentation and Targeting
Cluster and leverage look-alike modelling for segment enrichment and expansion utilizing 2nd party and 3rdparty data
Identify at risk customers and next best action recommendation based on long term benefits using customer lifetime value computations
Increase upsell and cross sell opportunities using personalized product/ service recommendations
Analyse billions of clicks to profile the customer behaviour
Supply Chain Analytics
Understand your enterprise data at-a-glance to identify hidden opportunities, enable better decision making, and increase efficiency across all departments.
- Demand Analytics – improve demand prediction by correlating historical sales information with internal and external data (weather, events, social, economic data etc.)
- Asset Analytics – predict type of failure and time to failure using warnings, sensor, log, image, and external data.
- Security and Risk Analysis – leverage behavioural anomaly identification, net promoter score, and satisfaction prediction to minimize churn
- Sales Analytics – enhance efficiency with opportunity conversion analytics, pricing analytics, demand and sales forecast, and sales and incentive analytics
- HR Analytics – find the right fit with integrated talent management analytics from employee sourcing to employee exit
- Finance Analytics – Forecast and optimize the use of financial resources using advanced anaytics.