SAP Application Support

The ever-increasing speed of innovation and constantly evolving requirements for expertise make digital transformation a challenge. What can you do? Outsource your application management to experts who take care of your SAP solutions with the highest level of security and efficiency.

IT Champs can support you efficiently and relevantly in your field. Reliable, expert SAP support services are essential to help you maintain system stability and ensure optimal performance, day in, day out. It is even more important that those services are tailored to your industry. We currently support ‘business as usual’ for customers in over 20 countries. At IT Champs we offer the comprehensive SAP Application Management Services. This includes on shore, near shore and offshore based consultants. With our Corporate Governance Centre, we operate with flexible models of AMS to our customer.

  • Onsite AMS Support
  • Offshore AMS Support
  • Hybrid AMS support

With our above cost-effective model, we help customer to choose best suited for industry and business. Connecting with customer is a key as a result our AMS works based on the concept of Account Manager which is a single window of customer connection to all SAP initiatives and responsible for delivery all initiatives to the customer account.

The complete AMS delivery management is supported by different level experience consultants and Subject Matter Experts in individual area of business modules and technology. The AMS support provided is for all levels of complexity and support window chosen by the customer

Our Services

  • Level 1, Level 2 & Level 3 support
  • 24/7/365 SAP Application Management Support.
  • Root Cause Analysis.
  • SAP OSS Support Management.
  • Service Level Management
  • On demand support
  • Improvement roadmap
  • Refresher Training services for users.
  • Implementation of Additional component
  • Maintaining active support window
  • Special supports during the month end and year ends
  • Change Request Management.
  • SAP System Monitoring and Early Watch Alerts.

Our Benefits

A robust and dedicated team with strong knowledge of SAP

 

  • Efficient and knowledgeable support that is relevant to your industry
  • A complete portfolio of SAP support expertise. We understand the complexities of managing an SAP landscape
  • We save many of our customers up to 40% on support costs
  • We are a fully certified SAP Partner of Expertise who can help you troubleshoot, maintain and enhance the efficiency of your SAP solution
  • Simplified, streamlined support, resolving incidents and queries quickly and efficiently
  • 24/7/365 global availability
  • Transparent pricing and flexible contracts without any lock-in

Facilities

To excel in what we do we have built and excellent infrastructure and providing the ODC Offshore delivery Centres to our customer, where the end to end connectivity is provided by the customer and we operate the entire business application support from our off shore delivery office which is completely dedicated to the specific customer.

Brochures

What can we do for your business? Download this brochure to know more.

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