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SAP Application Maintenance Support Services

SAP Solutions

Why choose our services

Functional Support

Logistics

  • Finance & Controlling (FICO)
  • Sales and Distribution (SD)
  • Materials management (MM)
  • Production Planning (PP)
  • Quality Management (QM)
  • Project Systems (PS)
  • Plant Maintenance (PM)
  • Warehouse Management (WM)

Human Capital Management

  • Organizational Management (OM)
  • Time Management (TM)
  • Personnel Administration (PA)
  • Payroll (India)
  • Performance Management
  • ESS/MSS

Others

  • BI/BO
  • BASIS & ABAP

Talent Pool

Application Support

Ticket - Process Flow

SAP Business Users

SAP Solution Manager / Ticketing Tool

Incidents / Tickets

Level 1 (Basic) Support by Customer Support

Incidents / Tickets

Assign, Analyze, Resolve, Communicate and close the issues

Change Requests

ITChamps L2/L3 Team of SAP Consultants

Ticket Management

Call Handling

Escalation Matrix

Level 1

Module Consultants

via Service desk

Level 2

Team Lead

Exceeding SLA

Level 3

Project Manager

Problem unresolved after escalation to TL

Level 4

Steering Committee

Problem unresolved after escalation to PM