In rapidly changing markets, telecom companies must redefine the customer experience, capitalize on digital convergence and quickly launch new business models. Telecom service providers are challenged with the need to drive growth while improving cost structures. To achieve a competitive edge, they must build and leverage a new dynamic business model, coupled with an optimized service delivery framework.

Telecommunication firms also face a host of challenges – from enhancing security, privacy, regulations and compliance to enhancing financial management, improving the customer experience, maximizing the IT investment and industry restructuring/consolidation. These challenges are opportunities for companies who realize that in order to grow, they must move beyond merely providing new products & services and indulge in redefining the market.