SAP SF Lead
Experience
8+ years
Location
Mysore
Open Positions
1
Notice Period
Immediate - 1 month
About The Job
ITChamps operates across different industry sectors bringing HCM expertise to our client engagements, working closely with our industry, strategy, and technology colleagues to deliver HR transformational programs. We’re looking for an individual with proven SAP SuccessFactors experience who has an interest in expanding his/her scope of responsibilities; for example, to larger implementations or global clients, and/or who would like to expand their expertise into other areas of SAP SF.
Desired Skills
- Incident Solving – Providing resolution on Tickets logged by the customer through the CRM tool or the Expert Chat channel.
- Calling End Business customers and working on Chat support to provide resolution on their raised incident.
- Knowledge Transfer – Technical Upscaling of self and with the competency to groom team members.
- Understanding of incident solving process.
- Able to self-develop, be a team player & collaborate with global counterparts and customers.
- Quality-focused, results-driven and has intercultural sensitivity as well as an understanding of global customers and business etiquettes.
- Ability to manage customer escalations.
- Able to successfully manage a number of simultaneous technical issues.
- Has an end-to-end implementation and support knowledge of EC / Onboarding and Recruiting Management.
- Should be able to create wizard and country specific panels.
- Must have the knowledge of compliance forms and PDF forms available.
- Experience on troubleshooting with notifications and audit trail.
- Should be able to analyze the requirement based on the system configuration.
- Good to have Superadmin knowledge and roles-based permission exposure.
- Should be able to write an advanced condition to trigger the desired process.
- Integration knowledge from recruiting-to-onboarding and onboarding-to-employee central.
- Sound knowledge of field mapping of MDF object and picklist.
- Deep understanding in ONB 1.0 and/or 2.0 modules.
- Experience in XML, Data Model, MDF, Workflow, and RBP.
- Experience in Integration with EC/ONB/RCM Position Management Business.
- Engage with the business segments and internal stakeholders to capture SuccessFactors Employee Central requirements.
- Work closely with transaction analysts, SMEs, and the internal stakeholders associated with IT.
- External presence.
- Participate in technical forums and other appropriate events.
- Willingness to cross-train across other SF application areas (technical, not end-user) and/or other employee-facing products that integrate with the SAP SF suite.
- An understanding of Information Technology and the linkage between business processes, people and SAP HR systems.
Essential Qualifications
- Bachelor’s or Master’s degree in Computer Science or related field.
- Bachelor’s or Master’s degree in Computer Science or related field.
- 8+ years of experience in implementing SuccessFactors EC/ONB.
Key Competencies
- Excellent communication, verbal and written skills, and is open to travel.
- Strong analytical and problem-solving skills.
- Decision-making skills and teamwork.
- Planning, Organizing and Execution for Process Improvement.
- Effective interaction with Stakeholders.
- Should be able to work with global teams across various time zones.
- Create a culture of integrity and compliance.
- Customer service orientation.
- Self-driven, proactive, Systems thinking.
- Open to working in shifts.
- Use of personal computer applications (Word Excel, PowerPoint, e-mail, MS Teams, and Web applications).
- Experience of the ServiceNow tool is an added advantage but not mandatory.